Shipping policy
Order Processing Times
All of our products are made to order using 3D printing technology.
- Processing time: 2–5 business days
- Orders are not shipped or delivered on weekends or holidays
- During high demand periods, processing times may be slightly extended
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected delivery method.
Estimated delivery times:
- UK: 2–4 business days
- Europe: 5–10 business days
- International: 7–15 business days
Please note: delivery times are estimates and may vary due to carrier delays.
Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
- Tracking numbers may take up to 24–48 hours to become active
Customs, Duties & Taxes
For international orders:
- Customers are responsible for any customs duties, taxes, or import fees
- We are not responsible for delays caused by customs
Delays & Issues
We are not responsible for delays caused by:
- Postal service issues
- Customs processing
- Incorrect shipping addresses provided at checkout
If your order is significantly delayed, please contact us and we’ll help investigate.
Incorrect Shipping Addresses
Please ensure your shipping address is correct before placing your order.
- We cannot guarantee changes once an order has been processed
- If an order is returned due to an incorrect address, additional shipping fees may apply
Lost or Damaged Packages
If your order arrives damaged or is lost in transit:
- Please contact us within 7 days of delivery
- Include photos of damaged items and packaging where applicable
- We will work with you to resolve the issue as quickly as possible
Contact Us
If you have any questions about your order or shipping, please contact us at:
hello@ajrmaker.co.uk